Frequently Asked Questions

Downloading Palmo Vista Mobile is quick and simple. Visit our download page, select your device platform (Android or iOS), and tap the download button. On Android, you can also scan the QR code or find us on the Google Play Store. On iOS, search "Palmo Vista" in the App Store. The app is completely free to download and under 120 MB in size. Once installed, create your account or log in to start playing immediately.

Yes! Palmo Vista Mobile is completely free to download and play. We offer a wide catalog of free games with no mandatory purchases. Some games feature optional in-app purchases for cosmetics, power-ups, or premium content — but these are never required to enjoy the core experience. We also offer a Palmo Vista Premium subscription for enhanced benefits like ad-free play, exclusive items, and early access to new releases. You can enjoy hundreds of games without spending a single cent.

Palmo Vista Mobile supports a wide range of devices:

Android: Android 8.0 (Oreo) or higher, minimum 2 GB RAM recommended.
iOS: iPhone 8 or newer, iPad (6th gen+), running iOS 14 or higher.

For the best gaming experience we recommend at least 3 GB of RAM and a device released in 2020 or later. Some graphically intensive games may require Android 10+ or iOS 15+. You can check device compatibility on each individual game's detail page before downloading.

We take your privacy seriously. We collect only the data necessary to provide our services: your account information (email, username), gameplay statistics, and device info for crash reporting. We never sell your data to third parties. All data is stored securely and encrypted in compliance with LGPD (Brazilian data protection law) and GDPR standards. You can review, export, or delete your data at any time through your account settings. For full details, please read our Privacy Policy.

Yes! Many games in our catalog support offline play. Games marked with the "Offline Ready" badge can be played without an internet connection once downloaded. These include puzzle games, single-player RPGs, platformers, and many arcade titles. Multiplayer games, live events, and tournament modes require an active internet connection. Look for the offline indicator on each game's page. Your progress in offline games syncs automatically to the cloud once you reconnect.

Tournaments are competitive events where players compete for prizes, rankings, and exclusive rewards. To join a tournament: open any supported game, tap the "Tournament" tab, browse available events, and tap "Register." Some tournaments are free to enter; others require a small entry fee or tournament tokens. Tournaments run on set schedules — daily, weekly, and monthly. Prizes range from in-game currency and exclusive cosmetics to real cash prizes for high-stakes events. Check the Events calendar in the app for upcoming tournaments in your region.

We love hearing from our community! To suggest a new game, go to the Games section, scroll to the bottom and tap "Suggest a Game" — or send us an email at contato@palmovistaa.com with the subject "Game Suggestion." To report a problem within a game, tap the menu icon (three dots) on the game's page and select "Report Issue." For urgent bugs, contact our Technical Support team directly through the Contact page. We review all reports within 48 hours.

Absolutely. Palmo Vista Mobile features a comprehensive Parental Controls system. Go to Settings → Family → Parental Controls and set a PIN. From there you can: restrict purchases (require PIN for any payment), set daily playtime limits, filter content by age rating (3+, 7+, 12+, 16+, 18+), block specific games, and disable in-game chat with strangers. You can also link a child's account to your Family Group to monitor activity and spending. We recommend all parents set up these controls when their children use the app.

If you've lost access to your account or suspect it was compromised, act quickly:

1. Go to the login screen and tap "Forgot Password."
2. Enter the email address linked to your account and check your inbox for a reset link.
3. If your email was also changed by an attacker, contact us immediately at contato@palmovistaa.com with your username, original email, and any purchase receipts as proof of ownership.
4. Our security team will verify your identity and restore account access within 24–48 hours.

We strongly recommend enabling Two-Factor Authentication (2FA) in Settings → Security to prevent future unauthorized access.

Yes, you can customize your profile at any time. Go to Profile → Edit Profile to change your display name, username, avatar, bio, and social links. Usernames can be changed once every 30 days to prevent abuse. Your profile picture can be updated at any time — you can upload a custom photo or choose from our collection of over 500 illustrated gaming avatars. Premium members unlock access to animated avatars and exclusive frame effects. Note: your username is public and searchable by other players.

You can request account deletion by going to Settings → Account → Delete Account. You'll be asked to confirm your password and acknowledge that the action is permanent. Once confirmed, your account enters a 30-day grace period during which you can cancel the deletion by logging in again. After 30 days, all your data — progress, purchases, and personal information — is permanently deleted from our servers in compliance with LGPD/GDPR. Please note that purchases made prior to deletion are non-refundable once the grace period expires.

Yes! Your Palmo Vista account supports multi-device access. You can log in on up to 5 devices simultaneously — including a mix of Android and iOS. All game progress, achievements, purchases, and settings sync automatically via our cloud save system. If you switch from Android to iPhone (or vice versa), your entire gaming history transfers seamlessly. Simply log in with the same credentials on your new device. For security, you can manage your logged-in devices under Settings → Security → Active Sessions.

We accept a wide range of payment methods to make purchasing easy for players worldwide:

Brazil: PIX, Boleto Bancário, Credit/Debit Card (Visa, Mastercard, Elo, Hipercard), Google Pay, Apple Pay.
International: Credit/Debit Card (Visa, Mastercard, AmEx), PayPal, Google Pay, Apple Pay.

All transactions are processed through secure, PCI-DSS compliant payment gateways. We never store your full card number on our servers. Prices are displayed in BRL for Brazilian users and converted dynamically for international users.

Our refund policy follows these guidelines:

Eligible for refund: Purchases made within 48 hours where the item was not used or consumed, duplicate accidental purchases, purchases for items that were never delivered due to a technical error.

Not eligible: Items that have been used, opened, or consumed; currency packs that have been spent; purchases older than 14 days.

To request a refund, contact us at contato@palmovistaa.com within 48 hours of the purchase with your order ID and reason. Refunds are typically processed within 5–10 business days.

Palmo Vista Premium is our optional subscription service that enhances your gaming experience. Benefits include: ad-free gaming across all titles, a monthly coins allowance, exclusive premium-only games and content, early access to new releases (up to 7 days before public launch), animated profile frames, priority customer support, and tournament entry bonuses.

Plans are available monthly (R$19.90/mo) or annually (R$159.90/yr — save 33%). Cancel at any time from Settings → Subscription — your Premium benefits continue until the end of the paid period. You can also try Premium free for 7 days (new users only).

If you were charged but your purchase didn't arrive, follow these steps:

1. Wait 5–10 minutes and restart the app — most delivery delays resolve automatically.
2. Check your internet connection and ensure you're logged into the correct account.
3. Go to Settings → Purchase History and tap "Restore Purchases."
4. If the item still doesn't appear, contact us at contato@palmovistaa.com with your transaction ID (found in your payment app or bank statement) and we'll manually credit your account within 24 hours. We guarantee delivery of all successfully charged purchases.

If the app is crashing or freezing, try these troubleshooting steps in order:

1. Force close and restart the app completely.
2. Restart your device to clear memory.
3. Check for updates — make sure you're running the latest version of Palmo Vista.
4. Clear cache: Settings → Apps → Palmo Vista → Clear Cache (do NOT clear data or you'll lose local progress).
5. Free up storage — ensure you have at least 500 MB free.
6. Reinstall the app (log in after reinstalling to restore your cloud-saved progress).

If none of these work, contact Technical Support with your device model, OS version, and a description of when the crash occurs.

Lag and slow loading can have several causes. For best performance:

Network issues: Ensure you have a stable WiFi or 4G/5G connection with at least 5 Mbps download speed. Switch between WiFi and mobile data to test.
Device performance: Close background apps to free up RAM. Enable "Performance Mode" in Palmo Vista Settings → Graphics for lower-end devices.
Server status: Check our Status Page for any ongoing incidents or maintenance.
Graphics settings: Try reducing graphic quality in Settings → Graphics → Quality Level if your device is older.

For multiplayer games, higher ping (150ms+) usually indicates a network routing issue — try connecting to a VPN closer to our São Paulo servers as a temporary fix.

If you've lost game progress, here's what to do:

First, ensure you're logged into the correct account — sometimes progress disappears because you're signed in as a guest or a different user. Check Settings → Account to confirm.

If you were logged in correctly, go to the game's settings and tap "Restore Cloud Save." Palmo Vista automatically backs up your progress to the cloud every 15 minutes when connected to the internet.

If the progress is still missing, contact us within 72 hours with your username, the game name, and the approximate date of loss. Our team can often restore progress from server logs. Progress loss is rare, but we keep 30-day backups for all accounts.

We take security extremely seriously and value responsible disclosure from the community. If you've discovered a security vulnerability:

Do not publicly disclose it before contacting us — this protects other users.

Email our security team at contato@palmovistaa.com with the subject line "Security Disclosure" and include: a clear description of the vulnerability, steps to reproduce it, potential impact, and any proof-of-concept code (if applicable).

We commit to: acknowledging your report within 24 hours, providing updates every 72 hours, crediting you in our security acknowledgements page, and — for critical vulnerabilities — offering a reward through our bug bounty program. Thank you for helping keep Palmo Vista safe!